Returns & Refunds

Thank you for shopping in our store! We are committed to providing high quality merchandise and hope that you will be satisfied with your purchase from Xiaobi. This Refund Policy applies to purchases made directly through the official Xiaobi online store hosted on Shopify. By placing an order, you agree to the terms outlined below.

1. Eligible Refund Scenarios

Refunds or replacements may be approved in the following cases:

• Product is defective, damaged during transit, or dead on arrival
• Incorrect item received compared to the order confirmation
• Product fails to function as described under normal use conditions

Evidence such as photos or videos may be required for verification

2. Non-Refundable Cases

Refunds will generally not be issued for:

• Damage caused by misuse, unauthorized modification, or improper installation
• Normal cosmetic wear that does not affect functionality
• Orders placed incorrectly by the customer (model, interface, compatibility, or address)

3. Refund Request Timeline

Customers must contact us within a reasonable period (15 days) after delivery to request a refund or replacement. Late requests may not be accepted.

4. Return Process

• Contact customer support with your order number and issue description
• Receive return or replacement authorization
• Follow provided instructions for return shipment (if required)

Returned products must be returned in their original condition unless otherwise approved

5. Refund Method & Processing Time

Approved refunds will be issued to the original payment method after inspection. Processing time may vary depending on the payment provider.

6. Shipping Costs

If the issue is due to a product defect or shipping error, we may cover the return shipping costs. Otherwise, shipping costs are the customer's responsibility.